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Shipping policy

**The Cotton Stories - Customer Support and Services**

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**Commitment to Customers**

We, at The Cotton Stories, are committed to providing all our customers with superior products, a hassle-free shopping experience, and satisfactory customer support. We make every effort to ensure you are happy and fully satisfied!

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1. Shipping:

- Products are shipped within 48 - 72 hours of receiving the order and may take up to 3 – 7 working days to reach you (Depends on 3rd party Delivery Service).
- Free shipping for all orders above Rs. 2000.
- For all orders below Rs.2000, an additional shipping charge of Rs.150 would apply unless otherwise specified.

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2. Cash on Delivery:

- We provide Cash on Delivery for most pin codes; however, it might not be available at some locations, which would be notified once you input your address for delivery.
- In any case where delivery is not possible, the customer will be notified within 48 hours of placing the order. In case of prepaid orders, the full amount shall be refunded within 1-2 working days of notifying the customer.
- there will be extra Charge for cash on delivery which is update on your checkout page.
- The Cash On Delivery available only for the purchase Rs.2000- Rs.5000 and for above and below , there is no COD available.

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3. Corporate/Bulk Orders:

When you buy from us, you buy a piece of art, not just a product, which has the potential to add aesthetic flair to any setting when presented as a gift.

Choose from a wide range of carefully curated collections of home furnishing and décor products with the help of our team, which can assist you in selecting just the right piece.

Get in touch and we can help you with:

Consultation: Tell us the occasion and more about your team, and we will help you select the right product based on your requirements.
- Customization: Color, design, or any other change, let us know and we can make it to order for you.
Packaging: We offer solutions for gift boxes and personalized packaging options.

You can also get in touch with us at info@thecottonstories.com.